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These conditions regulate business relations between FilmFix.ch - Hobi, Industriestrasse 7, CH-8880 Walenstadt, Switzerland, later named FilmFix and the customer. It is possible to add to these conditions if the customer first adds notes to the field “Use for additional instructions”, and then if FilmFix approves of them. Additions and changes may lead to higher prices.

The Order is binding once FilmFix receives both the material that needs transferring, and the signed copy of the order form. With the binding signature on your order form, you confirm that you are at least 18 years of age and the lawful owner of the film/video material.

Total Price
The prices are binding with your order. Final film transfer costs will be calculated based on the actual running-time of your order – not the price quoted in the Quick Estimate or Detailed Estimate. Additional costs such as: fixing torn splices, adding missing leaders, handling of overfilled reels, cleaning films (when ordered) and shipping/handling fees will be added to the transfer cost. Prices are subject to change without notice.

Our current prices are

Taxation
FilmFix delivers worldwide. We add VAT taxes only on Swiss orders; note that, your country may add taxes to your order.

Shipping charges
Customer pays all shipping charges.

Order process
Please see “Order process”.

Damages and losses
Great care and precautions are taken during each stage of all orders. FilmFix cannot be held liable for any damages or losses that may occur during the film/video transfer process. FilmFix also cannot be held liable during the delivery or storage of the film.

Non-Guarantee of material used
FilmFix cannot guarantee any shelf life or lifespan of the data carriers (DVD/MiniDV/VHS). FilmFix cannot be held liable for their choice of data carrier products sold to the client.

Legal Jurisdiction
All orders are subject to Swiss Laws. If a legal matter should arise, legal proceedings will take place in the jurisdiction of Walenstadt, Switzerland.

Payment
FilmFix remains the owner of all delivered goods until all charges due have been paid. FilmFix expects full payment within 15 days of delivery of goods (Payment terms: Net 15 days). FilmFix will bill client for the total in the currency selected at the time of order. Bank expenses on money transfers are the full responsiblity of the customer.

Data protection
Customer’s data is protected with the highest of standards. Customer’s data will not be transmitted to third parties, and full privacy of data is respected. Web pages are transmitted encoded wherever necessary or appropriate. Unfortunately, not all personal data which is sent via E-mail can be protected/encoded. FilmFix reserves the right to give personal data to third parties only in the event that customer deceives or attempts to deceive FilmFix through incorrect statements or by committing a breach of this contract.

DVD compatibility
The DVD dubs are produced in the standard PAL format "DVD 4,7GB - For General Use" (DVD-R or DVD+R). FilmFix cannot guarantee that the DVDs produced will be compatible for playback on the customer’s DVD player. Some older DVD players have compatibility issues. Therefore, the customer orders DVDs at their own risk.

Deviations in picture and sound
Insignificant deviations in picture and sound is a possibility during the transfer process.

Transfers
FilmFix will strive to execute orders based on the customer’s wishes. On occasion, customer’s requests cannot be fulfilled due to the unpredictable running times of customer’s films in relation to how much can fit onto a particular DVD, MiniDV or VHS stock. This can create the need for use of additional stock. Furthermore, on rare occasion FilmFix will need to split what is on one film reel onto two separate stocks (DVD, MiniDV or VHS.)

Refusal rights of FilmFix
FilmFix reserves the right to refuse the transfer of any orders which it may find offensive. Films which contain violent or abusive situations, are overtly sexually explicit in nature, or contain any obvious socially unacceptable behavior will be considered offensive.
FilmFix also reserves the right to refuse to do business with any customer it so chooses.

Liability and Copyright Laws
The client is the owner and/or has full responsibility and liability for the content of his/her film or video material. It is also the responsibility of the client to secure all rights with respect to copyright laws. FilmFix is therefore free of all liability from any third party if a third party has a legal issue, whatsoever, with any of the content transferred.

Delivery Date
FilmFix cannot be held liable if a particular “estimated delivery date” is not met. While the “estimated delivery date” is treated with our utmost respect, it is not a guarantee that an order will be completed by that date.

Liability
No discount will be granted for minor time lapses during the execution of any order.

FilmFix can only be held accountable for a problem if it is clearly proven that FilmFix intentionally mishandled material or was grossly negligent in some manner. FilmFix is only liable for minor negligence if an incident is in violation of an agreement in this contract.

FilmFix can only be held liable for direct damages. FilmFix cannot be held liable, in any way, for loss or damage of a customer’s material, images or sound content. It will only be held liable for the replacement of the stock value for any lost or damaged material.

In this case, the liability is limited based on the order placed and FilmFix will only be held liable for the value of the placed order. FilmFix cannot be held liable for damages in the event of a natural disaster or higher force, (fire, flood, earthquake, war, etc.)

FilmFix cannot be held liable for any mistake which may occur due to a telephone conversation. An oral agreement made by phone or in person must be in writing in order for it to be considered valid.

If a portion of an order contains any faulty transfers, a client is not required to pay for that but must still pay for the remaining acceptable transfers. Claims of obvious mistakes must be made in writing and within 14 days of receipt of transferred goods, otherwise the complaint may not be considered.

If a clause is considered legally invalid or inadmissible, the remaining clauses of the agreement still retain full validity. The invalid clause will be replaced by a new clause which best fits the meaning of the original clause.


Comparison: Raw-Scan and Corrected



Use of clip with expressed written consent from customer -- All Rights Reserved.

8mm B&W film transfer sample



Use of clip with expressed written consent from customer -- All Rights Reserved.

8mm color film transfer sample



Use of clip with expressed written consent from customer -- All Rights Reserved.

Super 8 sample transfer



Use of clip with expressed written consent from customer -- All Rights Reserved.

It's all about privacy!

We respect your privacy.

You retain the copyright of your treasured family memories!

Not all companies can say that. Please check their "fine-print" to make certain they will not sell or share your personal family footage to an unknown source.

Over the years, we discovered too many other companies retain copyright of your personal memories. If they retain copyright, they can use or sell your footage, as they wish. What you likely thought was a private transaction is not. We find it disturbing that unbeknownst to you, those dearest memories could end up anywhere.

It was astonishing for us to discover a company who was offering their transfers at a low price, and providing low quality work too, only because they were trying to hook customers -- then sell that personal family footage to make a large profit. We can just imagine their further motives!

If privacy is as important to you as it is us, please do your homework -- then, choose us.

 

 

Will rusty metal reels harm my film?

Rusty reels have a detrimental effect on the film.

Time can be very hard on old metal film reels.


It accelerates the decay of the films as it reacts with the film's silver. Film archival houses won't even let rusty reels be stored at their facilities.

It is high-time to get these films first moved onto plastic reels, and then see what sort of needs they have. Conditioning the film will be a crucial second step, before a transfer is attempted.

We carefully hand-clean your film.

After inspecting your films, we begin by asking ourselves, "What will benefit this film the most?"

cleaning solution
The professional brands we use to clean your film are: "VitaFilm", 2 types of "Solvon", Christy's film cleaner, and "FilmRenew."


In our 13 years of experience, we have noted that all films benefit from cleaning -- even films coming straight from the lab! Many films do not require extra special care -- a careful hand-cleaning will do. Other films, though rare, require a pricey film solution called "FilmRenew" (not shown here.)

To note: We never use "VitaFilm" to clean film that has been spliced using tape, because it dissolves the tape.

We have excellent cleaning practices: We start with clean hands (thus the gloves), clean surfaces, and cleaning cloths that are fresh. These things make an important difference.


Below, the film was quite dirty, but with a careful hand cleaning, we achieved very nice results. Sometimes dirt will get securely embedded into the film's emulsion. In certain cases, some of that dirt will remain. Still, plenty will be cleaned off.

Careful hand-cleaning is part of a successful film transfer.


Here, there was some mold with the addition of tar built up on the film. We speculate that the owner was a smoker and enjoyed their cigarettes, or perhaps cigars, while watching their treasured family memories.

Dirt and smoke, in the air, can cause a considerable build up of residue on the film.


 

Oops -- don't send like this!

Without padding, things can get quite disheveled and the box can more easily tear, during transit. Please remember to pad it a bit and tape the box -- both on the bottom and top.

Handle film with care
Please add a little padding so this doesn't happen. We very carefully pack all return shipments!


When a shipping box has some "play" inside, the box's structural integrity suffers. It's inevitable that during transit boxes get tossed about a bit.

Sometimes we receive them with tear in the corner or side of box. If you pad out those corners and edges some, it both helps protect your material and adds some fortitude to the box.

Rest assured -- in our history no box has been so damaged that any precious family memories have fallen out of the package or gotten notably damaged, during their trip to us. FILMFIX seems to be a special name and the carriers really do take note of the contents!

In fact, we have a 100% track-record for receiving every package sent to us in all our years in business, when using a carrier that provides a "tracking number." That's an astoundingly reassuring record, we think!

Which of these doesn't belong?

small reels of Kodak 8mm film
One of these reels is not an 8mm film. It's 16mm leader.


The fourth reel from the left is quite an odd sight to see. That's because it's a leader of 16mm film - cut in half. This is something that was sometimes done with double perforated 16mm leader but never with regular perforated leader. The leader cannot be projected as it is, because every second perforation hole is missing.

Is it Normal 8 or Super-8 film?

Here is a little puzzle:

Try to figure out which of these two reels has Normal 8mm and which has Super-8 film wound onto its reel.

One can determine what kind of film is wound onto each of these reels just by noting the difference in the way the wound film appears.  However,  a prerequisite is knowing how the film was processed, at the lab.

Hint: Observe the difference in how the light reflects off the edge of the film.

Do you see the striped pattern? These revealing measured alternating bands of light reflection will give you the answer. The smaller hole in the center of the film reel can also be a clue -- but careful, see below.


Now, look at this reel and note the light reflecting off the film's edge. The notable meaured line pattern is missing; and the center hole is much larger.


Did you figure out which is which?

Answer:

The top image is Normal 8 film (a.k.a. "Double 8" or "Regular 8"), and the bottom image depicts Super 8 film.

The Normal 8 film has these measured alternating patterned, banding sections, of 25 feet in length, because after processing at the lab, the original film gets cut in half. The lab then wound it onto the reel and it showed up in this fashion. More detail - here.

As for the reel's center hole size: Normal 8mm film has a smaller center hole than does Super 8mm film.  Yet, there is something to keep in mind: Either type of film format can be mistakenly wound onto the wrong type of reel. That's why it's so handy to know how to discern the perforation hole size difference (or, that distinguished alternating, patterned banding of Normal 8 film, as described above.)

Curling 8mm film

When film gets old it can start to curl, because it is shrinking. The shrinkage amount will depend upon what type of base the film was made of and in what conditions the film was stored.

Fluctuating temperatures and changes in humidity affect the outside edge of the film, and in time, will cause shrinkage of that outside edge of the film, as seen in this image below.

curling 8mm film


Don't wait until your film has curled and become moldy - transfer it now!

This outer part can no longer be transferred and will break if a transfer is attempted. Using a special solution of "FilmRenew" helps some film regain elasticity, but the outer third of this film is beyond repair. The inner two-thirds could be helped by soaking the film in "FilmRenew." Still, there is no guarantee what image quality will be achieved.

Here's some curled 8mm film. One third is damaged but some was saved!


 



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